Scb38 takes the privacy of every member seriously. This policy transparently explains how we collect, use, store, and protect your personal data as a user of our platform.
Important Note: This Privacy Policy applies to all personal information collected by scb38 through our website, mobile app, and all service channels. By registering or using the scb38 platform, you fully agree to the terms of this Privacy Policy.
A summary of how we safeguard your data.
PDPA compliance: scb38 operates in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. We are fully committed to ensuring that all personal data we handle is protected in accordance with legal requirements and the latest international industry standards.
Scb38 only collects personal information that is genuinely necessary to provide a safe, efficient, and responsible service to all members. We do not collect excessive or irrelevant information beyond what is required to operate the platform.
Data Minimisation Principle: scb38 only collects data necessary for the stated purposes. We do not store sensitive information such as full credit card numbers — all financial transactions are processed through certified and secure payment providers.
Every piece of data we collect is used for a clear and legitimate purpose. scb38 will not use your personal data for any purpose other than those stated in this policy without obtaining your consent first.
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account management | Name, email, phone number | Service contract |
| Identity verification (KYC) | Identity document, selfie | Legal requirement |
| Transaction processing | Bank details, e-wallet | Service contract |
| Security & fraud prevention | IP address, device data, transaction patterns | Legitimate interest |
| Customer Support | Communication records, account information | Service contract |
| Platform improvement | Anonymised usage data | Legitimate interest |
| Marketing communications | Email, phone number | Your consent |
For marketing purposes such as sending promotions, bonus offers, or the latest news related to the scb38 platform, we will only contact you if you have given explicit consent during the registration process or through your account settings. You may withdraw this consent at any time.
Scb38 will not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, there are limited situations where we need to share information with certain parties in order to provide our services to you.
Scb38 works with carefully selected third-party service providers to help operate our platform, including:
All these third-party service providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes specified by scb38.
Scb38 may need to disclose your personal information to the relevant authorities in the following situations:
scb38 guarantee: We have never and will never share your personal data with third parties for advertising, third-party marketing, or any commercial purpose without your explicit consent.
The security of your personal data is a top priority for scb38. We implement multiple layers of technical and organizational security measures to protect your data from unauthorized access, loss, misuse, or accidental disclosure.
While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. In the event of any security incident involving your data, scb38 will notify you and the relevant authorities within the timeframe required by law.
Scb38 uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage patterns, and maintain the security of your login session. The following are the types of cookies we use:
These cookies are required for core platform functionality and cannot be disabled. They include login session cookies, security tokens, and cookies that remember your language preferences. Without these cookies, the scb38 platform cannot function properly.
These cookies help us understand how users interact with the scb38 platform — which pages are visited most often, how long users spend on the platform, and where they encounter issues. This information is used in aggregate and anonymized form to improve the overall platform experience.
You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the scb38 platform. Please refer to your browser's documentation for guidance on managing cookie settings.
As a scb38 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. scb38 is committed to making it easy for you to exercise these rights without unnecessary barriers.
You have the right to know what personal data we hold about you and to obtain a copy at any time.
If any of your personal data is inaccurate or out of date, you have the right to request that we correct it.
In certain circumstances, you have the right to request that we delete your personal data from our systems.
You may withdraw consent for certain data processing activities, particularly for marketing purposes, at any time.
You have the right to receive your personal data in a structured, machine-readable format.
You have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia if you are dissatisfied.
To exercise any of the above rights, please contact the scb38 support team via in-platform live chat. We will process your request within the timeframe required by applicable law, typically within 30 business days.
Scb38 will not retain your personal data longer than necessary for the stated purposes or as required by law. Retention periods vary depending on the type of data and operational requirements.
Once the retention period expires, your data will be securely deleted or permanently anonymised in accordance with scb38's internal procedures.
The scb38 platform is exclusively for users aged 18 and above only. scb38 does not intentionally collect, process, or store personal data from individuals under the age of 18.
If we discover that we have collected personal data from a minor without proper age verification, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who find that their child has registered an account at scb38 should contact our support team immediately.
Scb38 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we handle personal data.
We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or how scb38 handles your personal data, please do not hesitate to contact us. Our data protection team is available to assist you at all times.
Your Privacy, Our Priority: At scb38, your trust is our most valuable asset. We are committed to being fully transparent about how we use your data and ensuring your privacy is protected at every stage of your platform experience.
Six layers of protection we implement to keep your personal data safe and secure on the scb38 platform.
All data transmitted between your device and scb38's servers is protected with high-grade encryption, the same standard used by major Malaysian banks.
Only authorized personnel with a legitimate business need may access your personal data, with every access fully monitored and recorded.
Scb38 has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes.
All our data handling practices fully comply with Malaysia's Personal Data Protection Act (PDPA) 2010 and relevant international standards.
Our cybersecurity monitoring system operates around the clock to detect, prevent, and respond to any threats to your data.
You have full control over your personal data — from marketing communication preferences to the right to request data deletion at any time.
With banking-grade data protection and a full commitment to your privacy, playing at scb38 is not only enjoyable — it is also safe and trustworthy.
Register a Free Account Terms and Conditions